Frequently Asked Questions

  • AB Tiles proudly serves homeowners and businesses throughout Western Massachusetts and surrounding areas. Our primary service area includes Westfield, Springfield, Chicopee, Holyoke, Agawam, and Southwick.

    We are also happy to travel to nearby towns depending on the scope and size of the project. If you're unsure whether you're within our service area, feel free to reach out—we’re always happy to discuss your project and see how we can help.

  • We install a wide variety of tile, including ceramic, porcelain, marble, glass, mosaic, travertine, and slate, as well as specialty and custom designs. We also offer Luxury Vinyl Plank (LVP), engineered wood, and laminate flooring, ideal for kitchens, bathrooms, living areas, and commercial spaces.

  • Yes. We provide professional installation services for homes, offices, retail spaces, and other commercial properties. Every project is completed with the same level of care and attention to detail.

  • Yes. We provide free, no-obligation estimates and consultations to help you plan your project and understand your options.

  • Absolutely. Whether you have a clear vision or need guidance, we can help with tile selection, patterns, layouts, and design ideas to match your space and style.

  • You can provide your own materials, or we can help you select and source the best options based on your space, durability needs, and budget.

  • Yes. We specialize in custom layouts and patterns, from simple designs like subway or herringbone to more detailed mosaic and decorative installations.

  • Project timelines vary depending on the size and complexity of the job.

    • Smaller projects (like backsplashes) may take one day

    • Larger or custom projects may take several days

    We will provide a clear timeline during your consultation.

  • We prepare floors for underfloor heating systems by leveling the subfloor, installing insulation and moisture barriers, and embedding the heating mesh. A licensed electrician will complete the final connection.

  • A moisture barrier protects your subfloor from water damage. It helps prevent mold, warping, and long-term structural issues, especially in bathrooms, kitchens, and other moisture-prone areas.

  • We ask that the work area be cleared as much as possible before installation. This allows us to work efficiently and safely. We can assist with moving smaller items if needed.

  • Yes. We provide tile replacement, regrouting, grout cleaning, and repair services to restore your surfaces and extend their lifespan.

  • We can assess the damage and provide targeted repairs or replacement to restore the appearance and integrity of your tile.

    • Sweep regularly and use a damp mop for tile surfaces

    • Seal grout periodically to maintain durability

    • Use manufacturer-approved cleaners for vinyl or engineered flooring

    We can provide specific recommendations based on your installation.

  • Installations are typically completed during the week. We offer afternoon and evening consultations to accommodate your schedule.

    Sunday is reserved as a rest day.

  • We recommend reaching out as early as possible to secure your preferred timeline, especially during busy seasons.

  • With over 15 years of tile installation experience, we are committed to delivering precision, reliability, and quality workmanship on every project.

    We take pride in helping our clients create spaces that are both beautiful and built to last.

Still have questions?

We’re happy to help—reach out anytime to discuss your project.

White hexagon kitchen backsplash tile installation. Ceramic/porcelain wall tile for durable, moisture-resistant, modern kitchen backsplash design and remodel projects.